How do I know how many chairs or what layout I should choose?
If you are unsure about how many chairs you require and/or what layout would be best suited for your project, we can offer suggestions. Please contact us through the contact form and one of our theater seating specialist will get back to you.
How much clearance is required behind or in front of each chair?
All of our theater chairs are a "Wall Hugger” design so only 4”(10cm) needs to be allocated behind the chair and a minimum of 28”(71cm) of aisle space is recommended in front of the chair for the extended footrest.
How wide does my doorway need to be?
A minimum of 24.5” opening (62cm) is needed since the “back rests” come detached from the chair base during shipping.
Do your theater chairs require assembly?
All of our theater chairs come individually pre-assembled (arms come pre-attached to the bases) with the back rests shipped laying flat so that the chairs can be easily moved in and out of small doorways.
Do you have any shipping limitations?
We ship all over the world and there has not yet been a country that we have not been able to deliver to. Deliveries within North America are usually by truck, but many of our International orders go by sea or air. Please contact us for more details in terms of shipping to your area.
Do you offer inside deliveries and setup?
Yes, we do offer inside deliveries and setup. Depending on your location, the lead time of inside delivery and setup would range from 2-4 weeks. Please contact us for more details in terms of shipping to your area.
Can I personalize my seating to have chaises, curved rows or a different colored leather?
Yes, all of our theater chair models can be personalized and converted into a chaises and curved rows. Plus with our library of over 1200 leather colors and materials, you can pick one that suits you best.
What type of warranty do you offer, and how do I care for my seating?
We offer three-year pro-rated warranty on Premier series and two-year pro-rated warranty on Cinema series. For more information on warranty, please refer to our warranty document below. Our warranty booklet also a guide on caring for your seating. All warranty claims must be handled through the dealer where the furniture was purchased. If you have purchased your seating from us through this store, please contact us through our contact form or call us to reach one of our theater specialist.
What type of return policy do you have?
A £50 collection charge applies to change-of-mind returns. Collection is subject to the product being safely and adequately packaged. If the product is not ready or suitably packaged when the carrier arrives, the collection may be refused and an additional collection charge may apply.
For change-of-mind returns, all products must be securely packaged before they can be collected. Our furniture carriers are unable to collect loose, assembled or inadequately protected chairs and sofas.
We strongly recommend that customers retain all original packaging. If the original packaging is no longer available, the customer must provide suitable replacement packaging that protects the product during handling and transport.
For returns requested more than 14 days after delivery under our extended 30-day returns policy, all original packaging must be retained and used. Returns requested during this extended period may be refused if the original packaging has been discarded.
Nothing in this policy limits your statutory rights where goods are faulty, damaged.